Privacy Policy
Introduction
This Privacy Policy governs the Websites and Services made available online by Pogo Hopper Games (collectively "Pogo Hopper Games" or "We") for use on mobile devices, tablets, personal computers and other devices. By accessing or using any of the Websites or Services, you are consenting to this Privacy Policy. This Privacy Policy describes what information Pogo Hopper Games collects from users; how such information is used and stored; when such information may be disclosed to third parties; how users, parents, and guardians can control the use and disclosure of collected information; and how information is protected. PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE YOU USE OUR SERVICES OR WEBSITES.
For matters not covered herein, you may refer to our TERMS OF USE (https://www.pogohopper.com/HK/service.html). If you have any questions or complaints regarding this Privacy Policy, please contact us at service@pogohopper.com.
Please kindly be noted that this Privacy Policy does not apply to such online activities outside Pogo Hopper Games’ websites and games, and meanwhile we cannot control the activities on other websites. Also, we highly recommend that you read the privacy policy of any third party website you may be directed to before providing any personally identifiable information.
If you are a user from outside the European countries, the personal information you provide may be transferred to, stored, and processed within the European countries or other countries where Pogo Hopper Games maintains facilities or business operations.
Your using of Pogo Hopper Games’ online products or services, indicates that you assent to this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our websites or other Pogo Hopper Games’ products or services. This Privacy Policy may change from time to time, so please check back periodically to ensure that you are aware of any changes. If we make a material change to this Privacy Policy, we will notify you by posting the change on our websites or in this Privacy Policy and, if necessary, give you additional choices regarding such change prior to the change becoming effective. Your continued use of the websites or other Pogo Hopper Games’ products or services will signify your acceptance of these changes.
Please kindly be noted that you are free to decide whether to provide your personal information to us or not, but disagreement on your side, to some degree, may adversely affect your user experience of our service.
Content
1. What is the Scope of this Privacy Policy?
Pogo Hopper Games publishes and operates games both on web and mobile devices. Pogo Hopper Games, including its affiliates, subsidiaries or other entities that control, are controlled by or are under common control with Pogo Hopper Games will be referred to as "Pogo Hopper Games", "we", "our" or "us" in this Privacy Policy.
This Privacy Policy shall apply when you access and use our Services and Websites, including any websites, games, applications, domains owned or controlled by Pogo Hopper Games.
2. What information do we collect directly from you?
A: While using and accessing the Websites and Services, you may be required to provide some of your personal information to us. The personal information will be used for the purpose as described in this Privacy Policy.
If you are required to register an Account for the use and access of our Websites and Services, you may be required to provide information like:
• a username; and
• a password.
Sometimes you may want to create some personal features in the Websites or Services, in this situation, you may need to provide information like:
• your
email address;
• your gender;
• biographic details (like your age or age range);
• approximate location information that you provide;
• links to your profiles on various social network;
• details about the games you play; and
• a player ID number that is created by Pogo Hopper Games and used to identify
your profile
Some of the information will be publicly accessible in default on the Websites and Services if you choose to create the personal features, including without limitation:
• Your
player ID; and,
• Your player profile photo.
You can go to the privacy setting page of each Websites and Services for more information on the privacy settings.
3. Where do we collect information from you?
A: We may collect, process and store users’ personal information globally, but mainly from countries and regions where our important business target places fall in, including Taiwan, Hong Kong, Macau, Singapore, Malaysia, Thailand, Indonesia, the Republic of Korea, and European countries and regions.
When you use our service, depends on what the specific service scenario (such as when you register the user account for our platforms and/games, to subscribe our new games, etc.) is, we may require your email address, telephone/mobile phone number your address, gender, etc. in some territories, and users who locate in European and American countries or regions do not need to provide phone/mobile number, or address information to us. For all users we may collect your IP address while you are using our service, but please be assured that we will not use your personal information that we received from you without your prior consent or beyond the scope that you consent to, or to utilize your personal information in combination with other information.
4. What type of information do we collect from you?
A: According to information categories, we may collect the following information from you:
Sometimes we will collect some technical and automated information if you access or use our Websites and Services. Information collected, for example:
We may use cookies for the purpose including (1) keeping you in the log-in session or ensuring your transactions proceed successfully; (2) analyzing how customers use the Websites and Services, the performance of the Websites and Services (on an anonymous basis); (3) promoting our Services and Websites.
As the above mentioned, we may need cookies to provide our service to you. Though closing cookies cannot prevent you from utilizing our service, but please kindly be noted that you may found that you cannot use certain functions, such as automatic login and language settings.
• IP
addresses;
• the type of computer or mobile device you are using;
• your operating system version;
• your Google Advertising ID (GAID) or Identifier For Advertising (IDFA), but only if you affirmatively allow us to collect them.
• your browser types;
• your browser language;
• referring and exit pages, and URLs;
• platform type;
• the number of clicks on a page or feature;
• domain names;
• landing pages;
• pages viewed and the order of those pages;
• the amount of time spent on particular pages; and
• game state and the date and time of activity on our websites or games.
The above information may be associated with your social network ID, your ID on third party platform or your ID in the Services and Websites.
When you register, login, top-up or open a ticket in HELP, your IP address may be collected by us, and we will only use it for statistical analysis, such as to determine whether certain channel is cheating in user numbers, or to analyze the source of users.
You may be provided the opportunity to purchase Virtual Currency or Virtual Items in our Websites and Services. To complete purchase transactions, our third-party payment processors may collect payment information from you, including your postal address, e-mail address and financial information (i.e. card number, passwords). We will not store your financial information. If you conduct the transaction on a third party platform, you need to read the privacy policy of such third party carefully because your payment through such third party may be governed by such policies.
If you access the Websites and Services via a mobile device, we may also collect information like:
• Your country; and,
• Your approximate location information.
By using our Websites and Services, you may be provided ability to communicate with other players, including:
•
participating in forums and message boards;
• posting public comments to other players or game boards;
• sending private messages or invitations to other players, either directly on
our websites or to their e-mail accounts;
• chatting with other players; and/or
• posting photos or drawings.
The communication and information you generated by using the above functions will be stored and maintained by us for the safety and well-being of you and the rights and interests of us.
If you communicate with our customer services team, we may also record information including your ID, your in-game activities, your communication with us and anything else that you share with us.
If you submit your mobile telephone number or other identifier associated with your communication devices for us to provide you services like text messages, the information you provided will be recorded.
5. What Information do we collect from social network operators or any third party platform?
A: If you access or use our Websites or Services via social network operators or a third party, we may receive some information about you automatically depending on (1) the Websites or Services you are accessing or using; (2) the policy and terms of the social network operators and such third party platform; (3) your privacy settings; and (4) your friend’s privacy settings.
Examples
of information that may be collected:
• your social network ID number or the ID number on the third party
platform;
• the social network ID numbers or the ID number on the third party platform
and other public data for your friends;
• the login e-mail you provided to that social network or the third party
platform when you registered with it;
• your physical location and that of the devices you use to access our Services
or Websites;
• your gender;
• your birthday and/or age range;
• other publicly-available information on the social network or the third party
platform; and/or
• any other information that you or the social networks or the ID number on the
third party platform shared with Pogo Hopper Games.
You can go to the social network or the third party platforms for more information on the privacy settings.
When you use our services via third party accounts, we may collect you third party account name of such third party account. As for your friends list and/or email address etc., which are linked with such third party account, will subject to your decision to privacy policy of such third party platform.
6. What if you do not agree to provide certain information to us, or you do not consent to our processing, transmitting and/or storing of your personal information?
A: Please kindly be noted that, in provision of service, we will need some of your personal information to proceed our service, and absence or delay in providing such information may prevent you from using part or all of our service, or adversely affects the user experience of our service. For example, when you subscribe our new games, we may need your mobile phone number to make such subscription, otherwise you might not subscribe the new game successfully; and you may need to provide your mobile phone number to us when you file an account appeal due to that you have forgot your password or other reasons, absence or delay in provision of such information may prolong our handling time of your account appeal. To learn more scenarios where we will require your information, we strongly recommend that you read this Privacy Policy carefully and comprehensively.
7. Do we share your information we collected from you with third parties platforms?
A: No, in most cases we do not provide your personal information to third parties. But if there is, we will obtain your consent prior to the provision, and we will enter into a separate agreement or include the confidential clause to make sure the confidentiality of your personal information.
We may collect and disclose to third parties aggregated, anonymized information that does not identify any single user for analysis, marketing advertising or other commercial purposes.
We may also disclose your information to a third party under the following circumstances:
• If you provide your consent;
• If you interact with players in our Websites or Services, your ID, a
description of your game activity, your posts, your communication and your
photo may be disclosed to those players;
• In
the event that a proceeding, investigation, or litigation requires disclosure
of your information under applicable laws or regulations.
• In case we believe, at our sole discretion, there is a threat to any rights
of a third party, the public or us or the possibility of breach of any laws,
regulations.
For the operation of our Websites and Services, we may need to engage third parties to provide hosting, payment, analysis, email or other services, to help us improve and provide our Websites and Services, therefore we may disclose your information with such contractors. We will contractually bind the contractors to keep your information confidential and to use the information solely on our behalf.
8. How and in what purpose do we use your personal information?
A: In fact, we will only collect your personal information for provision of our service and to improve our service quality for better user experience, for example, we may use your phone/mobile phone number in promoting activities (to send push notifications, to send gifts, etc.). In most cases, we will not share your personal information we collected from you. But your prior approval will be obtained if we need to share your personal information to other third parties beyond the scope that you have consented to.
Our objective in storing and collecting your information is to provide players with a better gaming experience to the players by allowing us:
• to operate, improve and optimize our
Services, Websites and our players’ experiences;
• to create your game accounts and allow you to play our games;
• to identify and suggest connections with other players and personalize our
Services to you;
• to enable players to communicate with each other;
• to provide technical support and respond to player inquiries;
• to help prevent fraud or potentially illegal activities, and enforcing our
Terms of Services;
• to manage and deliver contextual and behavioral advertising;
• to notify players of in-game updates, new products or promotional
offers;
• to administer rewards, surveys, sweepstakes, contests, or other promotional
activities or events sponsored or managed by us or our business partners;
• to comply with our legal obligations, resolve any disputes we may have with
you or other players, and to enforce our agreements with third parties;
and
• to conduct research.
We may send you promotional information to the email address you provided us. If you have left your mobile numbers or identifiers of your communication device, we may send some promotional information to the mobile phone or other communication device.
9. Do we use your personal information for analytical purposes?
A: We will only use your personal information within the purpose of improving our service quality, and we mainly conduct internal and analytical analysis with your personal information (excluding your personal sensitive information), including statistical analysis and thematic activities analysis.
10. Are the push notifications optional?
A: In provision of our service, especially when we promoting our games during certain period, we may send push notifications to your mobile via the mobile number you have provided to us, or through the platform messages to you. You may refuse to receive such mobile notifications through the instructions in each notification content, and you may refuse to receive the platform message from us via settings in our platform. But please kindly be noted that we may inform you of the sever maintenance time of our games, refusing to receive the platform messages may affect your game experience and time arrangement.
11. How do we provide user support service to you?
A: In some cases, we may send emails, or to respond to the in-game inquire you have opened in platform to support you in our service; and only in some regions/countries we may approach you by platform messages or phone/mobile phone. Please be assured that all the information you provide to us for our support, such as through the in-game inquire system (where you can report bugs or feedback your suggestions), will only be utilized within the scope of addressing your problems and improving our service quality.
12. What personal information do we store?
A: The information you provide to us in the user profile and in your account appeals will be stored.
13. Do we use third parties to process your personal information?
A: No, in most cases we do not need third parties to process personal information. But if there is, we will obtain your consent prior to the processing and enter into a Data Processing Agreement with such third party processor so as to ensure the safety of your personal information.
14. How can you control the content you have disclosed to our platforms publicly?
A: Please kindly noted that we may offer BBS, chat rooms and/or in-game chat system in our service, and those are public place that all your disclosed content will be accessible by all users, which may entail risks to some extent. So, in avoidance of any risky activities, we hereby respectively remind you that you might want to think twice when you decided to disclose personal information, especially the personal insensitive information in the public place. As the service provider, we hereby inform you that it is optional to disclose your personal information to the public or not, and you can delete your disclosed content by contacting service@pogohopper.com.
15. How to reach us if you have any questions or concerns regarding this Privacy Policy?
A: You can reach us by service@pogohopper.com and we will respond to you within one (1) month after successfully receipt of your email.
16. What safety measures and schemes have we adopted to assure your information and data protection?
A: To better protect your personal information and data, we have adopted a series of measures internally and externally, such as the following:
1) user password encryption processing when storage;
2) access control of internal data;
3) data is transmitted through the Intranet special line;
4) fortress mechanism;
5) data processing agreement when cooperated with third parties with users’ prior consent.
17. How do we manage and update your information?
A: To manage and update information we collect from a social network operator or any third party, please refer to the setting page of such social network operator or third party.
To manage and update information you send directly to us, visit the setting pages in the Websites or Services.
If you want to access, manage or update the information Pogo Hopper Games has about you or have additional questions, e-mail us at service@pogohopper.com. We will respond to your request within one (1) month.
If you want to stop us from actively using your information, or delete your information, please send an email to service@pogohopper.com. We will respond to your request within one (1) month.
If you want to require a copy of the information Pogo Hopper Games has about you so that you could transfer it to another service provider, please send an email to service@pogohopper.com. We will respond to your request within one (1) month.
If you want to stop us from using your dynamic location data, you can go to the settings on your mobile or communication device for the relevant application.
If you want to stop receiving promotional emails, any SMS or pushed information, please e-mail us at service@pogohopper.com. Please note your request may take up to 3 work days to be processed in our system during which time you may continue to receive emails.
If you want to stop us from using your cookies, you can go to the setting pages of the browser or go to the setting page of flash player. Please note if you stop us from using cookies, you will not be able to enjoy some of the features on the Websites or Services.
18. Do we track signals?
A: Since there is no consensus on how to respond to do not tracking signals (DNS), we do not respond to (DNS) now.
19. What are our suggestions regarding third party?
A: Third-party advertising companies and third-party analytics technologies integrated into our Services may (including SDK [Software Development Kit] and API [Application Program Interfaces] integrations) combine the information they collect in connection with your use of our Services with information they have independently collected over time and/or across different platforms. Many of these companies collect and use information pursuant to their own privacy policies. They collect the information directly from you, and we do not share any information we collect from you with the third-party advertising companies or third-party analytics technologies. A list of third parties in our Services as well as how to opt out to the extent applicable can be found at https://www.pogohopper.com/HK/privicy.html . Our Websites and Services may contain advertising or links to third-party services. If you click on those links, including an advertisement, you will leave our Service and go to the third-party service or site that you selected. If you visit a third-party website or use a third-party service, you should consult that service's or site's privacy policy as your use of third-party sites or services is governed by their privacy policies.
20.What are our policies for children?
A: Pogo Hopper Games does not offer products for purchase by children, and we do not knowingly collect personal information from children. If you are a child as defined by applicable law in your jurisdiction, you may use and access Pogo Hopper Games Websites and Services only with the permission of a parent or guardian.
Pogo Hopper Games respects the privacy of parents and children and is committed to complying with the law. If a parent believes that his or her child has submitted personal information to Pogo Hopper Games, he or she can contact us via email at service@pogohopper.com. We will promptly delete the information upon learning that it relates to a child. We recognize the importance of safeguarding the privacy of children and encourage parents to check and monitor their children's use of online activities regularly.
21. How long do we keep your information?
A: We will keep your information as long as reasonable and necessary for providing service to you. You may require us to delete your information at any time by email to service@pogohopper.com, We will respond to your request within one (1) month.
22.How to notice the change of our Privacy Policy?
A: We may from time to time make changes to our Privacy Policy, we will tell you and other players by placing a notice on https://www.pogohopper.com/HK/privicy.html or by sending you a notice to the e-mail address we have on file for you prior to the change becoming effective. We may supplement this process by placing notices on game blogs, social network pages, and/or forums and on other Websites. You should periodically check https://www.pogohopper.com/HK/privicy.html and this Privacy Policy for updates.
23.How can you contact us?
A: If you have any questions, comments or concerns regarding our Privacy Policy and/or practices, please send an e-mail to service@pogohopper.com.
U.S. State Data Privacy Laws Notice
In addition to our privacy policy, we provide the following notice in accordance with the California Consumer Privacy Act of 2018, as amended, effective January 1, 2023. Additionally, Virginia (effective January 1, 2023), Colorado (effective July 1, 2023), Connecticut (July 1, 2023), and Utah (December 31, 2023) have passed laws extending similar privacy rights to their consumers. We use this notice to make disclosures required by these state laws.
Please note that the rules implementing some of these laws have not yet been finalized. We are continuously working to better comply with these laws, and we will update our processes, disclosures, and this notice as these implementing rules are finalized.
1. The Categories of Personal Information We Collect and the Purpose of Collection
PERSONAL IDENTIFIERS, (e.g. user name, password, email address, social media handles, and any open field such as chat records), collected from you (both directly and through your use of our games and services), and Social Media and other third-party accounts, if you choose to link them.
We collect such category of your personal information to create a user account for you so that you could accept our service.
PROTECTED CLASSIFICATIONS, (e.g. age/date of birth, gender), collected from you (both directly and through your use of our games and services).
We collect such category of your personal information to provide personalized service to you.
COMMERCIAL INFORMATION, (e.g. order details/purchase history, subscriptions, refunds, payments, gifts, unclaimed property information), collected from you (both directly and through your use of our games and services), and our third-party payment processors.
We collect such category of your personal information to provide personalized service to you.
ACTIVITY INFORMATION, (e.g. region, activity log, cookies, operating systems and versions, licenses details, forum content, wish list, game-play information, including match data, progress and history, game stats, unlocks), collected from you (both directly and through your use of our games and services), and our affiliates.
We collect such category of your personal information to improve our service and provide personalized service to you.
INFERENCES ABOUT A PERSON, (e.g. reputation, experience, influencer type, interests), collected from you (both directly and through your use of our games and services), our affiliates and business partners, and Social Media and other third-party accounts, if you choose to link them.
We collect such category of your personal information to provide personalized service to you.
GEOLOCATION DATA, (e.g. geolocation based on IP address, IP address), collected from you (both directly and through your use of our games and services).
We collect such category of your personal information to support the functionality of our service.
CONTENT OF COMMUNICATIONS, (e.g. audio, speech to text chat transcription, information submitted in forums, chat, or message boards, communications with customer service), collected from you (both directly and through your use of our games and services).
We collect such category of your personal information to improve our service and provide personalized service to you.
SENSITIVE INFORMATION. The only sensitive personal information we may collect from you is the content of the emails you sent to us. Please note that while we may collect you geolocation data based on your IP address, such geolocation data is approximate, e.g., your city, but not your street, so that it is not sensitive personal information. We will not collect your precise geolocation data, which is sensitive personal information.
We collect the content the emails you sent to us for the purpose of providing service to you, including dealing with issues or questions you raise in such email.
We determine the retention period for each of the categories of personal information listed above based on (1) the length of time we need to retain the information to achieve the business or commercial purpose for which it was obtained, (2) any legal or regulatory requirements applicable to such information, (3) internal operational needs, and (4) any need for the information based on any actual or anticipated investigation or litigation.
2. Do Not Sell or Share My Personal Information
You have the right to know whether your personal information is being sold. Your personal information is sold when it is shared with a third party in exchange for valuable consideration for a purpose that is not a “business purpose” as set forth in the CCPA. We do not sell your personal information.
You have the right to know whether your personal information is being shared. Sharing means renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer's personal Information by the business to a third party for cross-context behavioral advertising. We only provide third parties aggregated, anonymized information that does not identify any single user for cross-context behavioral advertising, and such information is not personal information, so that we do not share your personal information.
3. Right to Know, Right to Receive, Right to Correct, Right to Delete
You have the right to:
Know the categories and specific pieces of personal information we collected and retained about you over the previous 12 months.
Receive a copy of your personal information we retain at the time of your request.
Correct your personal information we retain which are inaccurate.
Delete your personal information we retain at the time of your request.
If you want to exercise the above rights, you can contact us with service@pogohopper.com. Before providing the required services, we may ask to verify your identity or the identity of your authorized agent.
4. Right to “Opt-out” of “Sale” or “Sharing”
You have the right to “opt-out” so that a business can no longer sell your personal information, or transfer or make available of a consumer's personal information by the business to a third party for cross-context behavioral advertising, whether or not for monetary or other valuable consideration. We not sell your personal information, so we do not offer an opt out for “Sale”. We only provide third parties aggregated, anonymized information that does not identify any single user for cross-context behavioral advertising, and such information is not personal information, so we do not offer any opt out for “Sharing”.
5. Financial Incentives
You have the right to know the financial incentives, if any, for sharing your personal information we collect. We do not provide any financial incentives to you for sharing your personal information.
6. The Right to Limit Use and Disclosure of Sensitive Personal Information
You have the right to limit use and disclosure of sensitive personal information. The only sensitive personal information we may collect from you is the content of the emails you sent to us. We do not collect any other sensitive personal information. Regarding the content of the emails, we will automatically limit its use of them to that which is necessary to perform the services, so that there is no need for you to affirmatively limit use or disclosure of them, and accordingly, we do not provide the relevant settings for you.
7. No Retaliation
You have the right to avoid any discrimination because your exercise of your rights. We will not deny your access to our service, or provide different prices or qualities of services because you exercise your rights.
Brazilian General Data Protection Law (LGPD) Notice for Brazilian Consumers
This Brazil Privacy Notice (“Notice”) applies to personal data processing activities under Brazilian law and supplements our Privacy Policy.
Under the Brazilian General Data Protection Law (the “LGPD”), you have the following rights.
I – confirmation of the existence of the processing;
II – access to the data;
III – correction of incomplete, inaccurate or out-of-date data;
IV – anonymization, blocking or deletion of unnecessary or excessive data or data processed in noncompliance with the provisions of the LGPD;
V – portability of the data to another service provider or product provider, by the means of an express request, pursuant with the regulations of the national authority, and subject to commercial and industrial secrets;
VI – deletion of personal data processed with the consent of the data subject, except in the situations provided in Art. 16 of the LGPD;
VII – information about public and private entities with which we have shared data;
VIII – information about the possibility of denying consent and the consequences of such denial;
IX – revocation of consent as provided in §5 of Art. 8 of the LGPD.
Our Privacy Policy provides information about how we share data with third parties. YOUR INFORMATION WILL BE STORED ON THE AMAZON WEB SERVICE (AWS), WHOSE DATA CENTERS ARE LOCATED IN THE UNITED STATE OF AMERICA AND SINGAPORE. The reason why we transfer your information to the United State of America and Singapore is that they are where the AWS data centers on which we store the information of Brazilian users are located. For more information about how AWS complies with the LGPD, you can visit https://aws.amazon.com/pt/compliance/brazil-data-privacy/.
To request more information about our data practices, you may contact the Data Protection Officer at with service@pogohopper.com. You also have the right to petition the National Data Protection Authority (ANPD) by contacting the ANPD directly.
Last Update Jan. 11, 2023.
更新日期:2023 年 8月31 日
生效日期:2023 年 8月31 日
香港蹦蹦兔網絡科技有限公司(以下簡稱“蹦蹦兔”、或“我們”)非常尊重和重視用戶(以下簡稱“您”或“用戶”)的個人隱私,包括訪問我們的官方網站、使用或登入我們在移動裝置、個人電腦、官方網站或其他授權平臺上的遊戲產品,和/或以其他方式使用或登入我們提供的包括但不限於軟體系統、客服、行銷、廣告以及社群服務在內的任何服務(統稱為“蹦蹦兔服務”或“我們的服務”)的用戶。
請您務必在使用/繼續使用蹦蹦兔服務前仔細閱讀本《隱私條款》,尤其是以粗體表示的條款(未成年人應當在其父母或法定監護人陪同下閱讀),您應重點閱讀,在確認充分理解並同意後再開始使用。如您不同意本條款內容,將可能導致蹦蹦兔服務無法正常運行,或無法達到我們擬達到的服務效果,您應當停止訪問/使用蹦蹦兔服務。如您在登錄頁面選擇“同意進入”,即表示您充分理解並同意本《隱私條款》的全部內容。
根據法律規定,未滿13周歲(或當地法律要求的其他年齡門檻)的兒童不得創建蹦蹦兔服務的蹦蹦兔帳號(“帳號”)。如果您的年齡在13周歲以上,但在您的國家或地區被認定為未成年人(例如,部分司法轄區為18周歲以下),您必須讓您的父母或法定監護人與您一起閱讀本隱私政策,並且您聲明您已在獲得您的父母或監護人的同意後再行創建帳號。
如果您是您所在國家或地區中未成年人的父母或法定監護人,在允許您的孩子創建帳號或使用服務之前,請確保您已閱讀本隱私政策。您同意遵守本隱私政策,並對您的孩子使用蹦蹦兔服務的活動負責。您同意監督您的孩子使用蹦蹦兔服務,並確保您的孩子僅查看適宜其年齡的內容。
本隱私政策描述了我們為何以及如何收集、儲存和使用您的個人數據,以及您對您提供的或我們收集的與蹦蹦兔服務有關的個人數據所享有的選擇和權利。如果您對本隱私政策有任何疑問,請通過本隱私政策“聯絡與申訴”中的聯絡方式與我們聯繫。
如發生合併、收購、重組、破產或其他類似情形,您的個人數據可能會被轉移至承繼主體,我們將事先作出公告,披露相關細節及承繼主體的有關資訊,並要求承繼主體同樣依據本隱私政策處理您的個人數據。如果承繼主體需要在本隱私政策授權的範圍之外處理您的個人數據且若適用的法律法規有相關要求,承繼主體將負責通知您關於其擬對您的個人數據進行處理的詳情,同時應再次取得您或您父母或監護人的同意(若適用)。
根據蹦蹦兔服務的變更或所適用法律法規的變化,蹦蹦兔可能會定期修改、調整或更新本隱私政策的條款。您知曉並同意定期查閱本隱私政策中更新的條款。如果您對本隱私政策中更新的條款有任何疑義,請通過本隱私政策“聯絡與申訴”中提供的聯絡方式與我們聯繫。如果您繼續使用蹦蹦兔服務,即代表您理解並接受我們根據更新後的隱私政策處理您的個人數據。
本隱私政策包括中文版及英文版,若有衝突,您同意以中文版為准。
本隱私政策告知您以下資訊:
1.我們收集和處理什麼個人數據
2.我們為何收集和處理您的個人數據
3.廣告和您的選擇
4.Cookies和類似技術
5.誰可以獲悉您的個人數據
6.數據保存
7.您的權利和選擇
8.保護您的數據
9.年齡限制與兒童保護
10.聯絡與申訴
1.我們收集和處理什麼個人數據
個人數據是指與已識別的或可識別的自然人相關的數據,如電子信箱、聯絡地址、郵遞區號、地理位置、稱呼、職業、個人喜好等。
(1) 我們收集的數據(直接收集或通過第三方收集)
i. 帳號註冊數據。當您創建帳號時,我們可能收集您的用戶名稱、電子信箱、手機號碼、密碼、驗證碼和公開ID,幫助您創建和管理帳戶以使用我們的服務,並提供遊戲登入服務以及在本隱私政策第2條所提及的其他目的。
ii. 相連的社群媒體(第三方)帳號數據。如果您選擇通過您的社群帳號登入我們的服務,我們可以通過第三方社群媒體提供商獲得您的社群媒體帳號數據。此類從第三方社群媒體提供商處獲得的數據會被添加到您的帳號數據中。
iii. 個人檔案數據。您可以選擇在我們的服務中設置昵稱、創建個人簽名、上傳大頭貼或其他我們服務中提供的設定來創建您的個人檔案(若適用)。
iv. 遊戲數據。我們處理與您的遊戲狀態、進度和使用統計相關的數據,以便向您提供回饋和資訊以及本隱私政策第2條所提及的其他目的。
v. 聊天數據。如果您在我們的服務中使用聊天功能(例如遊戲中對話),我們可以處理您的溝通對話記錄,並使用加密技術來保護您的數據。
vi. 不良內容資訊。您的昵稱、簽名、聊天數據(僅以文本形式出現);為了保障和諧健康的遊戲網路環境,我們收集上述資訊以避免一些可能通過我們服務中您的簽名、昵稱或聊天數據冒犯或困擾他人的文字(例如色情內容等違反用戶協議的內容)。
vii. 用戶服務資訊。當您向我們尋求技術或客服支援,和/或行使您作為數據主體的法律權利時,我們可以收集您在與我們的客服營運團隊溝通時提供的資訊。
viii. 問卷資訊。若您參與問卷調查,我們會收集您的問卷意見。
ix. 活動參與資訊。如果您同意參與任何由我們組織的活動(例如抽獎),我們可以收集您的參與資訊,包括您的姓名、帳號、電子信箱、手機號碼、昵稱、國家/地區等。在您領取任何獎品時,您同樣需要向我們提供您的郵寄地址以便我們寄送獎品。您的活動參與資訊也會被添加至您的帳號,以便於您能在我們的服務中使用獎品(例如獎券)。
x. 網路協議(IP)位址和其他設備資訊。我們使用此信息以確保您可以連接到我們的伺服器並享受我們提供的服務。
xi. 廣告資訊。對於廣告ID及設備資訊:我們將廣告ID和其他設備資訊與您的個人檔案一併儲存,用以監測我們的廣告與行銷方案的效果。此外,在採取適當的技術安全措施(如加密和HASH)來將您的電子郵件地址(包括您通過社群媒體帳號登入時從第三方社群媒體提供商處收集到的電子郵件地址)匿名化後,我們可能會使用您已匿名化的電子郵件地址來追蹤我們的廣告與行銷方案的效果。
xii. 支付方面的數據。如果您選擇使用您的帳戶進行購買,我們可能需要收集您的支付數據,以處理您的購買和相關活動,其中可能包括您的姓名、銀行/借記卡/信用卡號碼、信用卡到期日期、帳單地址(國家、城市、郵遞區號、地址)和CVV。
xiii. PayPal 帳號。我們將儲存您的 PayPal 帳號資訊,並將其顯示為可選擇的付款方式,以便您後續支付時可以使用。
xiv. 其他需要特別告知的資訊。對於我們提供的一些網站、應用程式或服務,我們可能會收集上述資訊以外的其他資訊。我們會制定單獨的隱私公告,告知您在使用特定服務時我們如何處理您的個人數據。特定服務中的個人數據處理以該單獨的隱私公告為准。
為了更好地向您提供完整的遊戲體驗,更新您的檔案(例如您連通的第三方帳戶的資訊),開展市場分析,或基於本隱私政策第2條所提及的其他目的,經過您的事先同意或在法律允許的範圍內,我們可能會將第三方合作商的數據,合併和更新到我們收集的個人數據中。
當您使用我們的服務中提供的第三方服務或相關功能時,例如在使用第三方提供的社群媒體軟體、分享按鈕、和/或登入方式時,該等服務或功能應受制於第三方的隱私政策。本隱私政策沒有也不會延伸至上述功能。
您認可並同意,當您向我們提供任何個人數據時,您確認並聲明您已閱讀本隱私政策,且接受我們根據本隱私政策處理您的個人數據。
(2) 我們自動收集的數據
為保障遊戲運行的安全與穩定,提供公平的遊戲環境,防止作弊,提升蹦蹦兔服務的功能和品質以及基於本隱私政策第2條所提及的其他目的,我們可能會使用cookies、流覽器網路儲存和應用程式數據快取等技術或使用作弊檢測軟體/功能以自動收集數據。我們自動收集的數據類別包括與設備相關的數據(包括設備ID、設備名稱、設備類型/型號、MAC地址、IMEI數據、CPU數據、顯卡型號、操作系統版本和語言、時區、螢幕DPI、設備解析度、記憶體數據與顯卡型號),與故障、錯誤、異常和診斷相關的數據(包括註冊/登入時間、遊戲版本、堆疊跟蹤、異常歷程數據)和其他與安全相關的數據(包括已安裝的APK名稱、啟動時間、請求和推薦URL,系統活動細節,遊戲相關的外掛程式、運行數據和運算元據等)。我們還會自動收集有關您與我們服務互動的數據,例如您查看的頁面和其他內容、您發佈的任何內容以及您訪問的日期和時間。
在特定情況下,我們可能會基於您的同意或其他合法性基礎收集此處列舉類別之外的其他個人數據。當此種情況發生時,我們將提供更多有關我們收集或處理的方式或目的更新變化的資訊,這些變化可能與本隱私政策中的細節不同或者沒有明確說明。
2. 我們為何收集和處理您的個人數據
為了向您提供蹦蹦兔服務,我們收集和處理您的個人數據,用於一種或多種目的,包括:
(1) 允許您或限制您對我們服務的使用;
(2) 提供您所需要的服務,並履行我們對您的合約義務;
(3) 分析和管理我們的服務,以用於系統管理、用戶服務、安全性、欺詐識別、檢驗帳號所有者的真實性、存檔和/或備份目的;
(4) 修復故障或錯誤,改進我們的服務,回應包括語言和定位設置、個性化支持和說明以及其他在內的用戶需求和偏好;
(5) 開發新服務或產品,改善用戶體驗;
(6) 驗證並確認支付;
(7) 推送可能與您的興趣相關的廣告,追蹤我們的廣告和行銷方案的效果。
(8) 與用戶溝通(包括通過發送短信和/或推送通知),對違規行為採取行動;
(9) 提供個性化體驗;
(10) 為您更新最近的產品公告,提供與我們服務有關的其他資訊;
(11) 提供軟體驗證、升級和管理,通知特殊事件;
(12) 提供參加我們的問卷或活動的機會;
(13) 履行我們在所適用法律法規下的義務,回應政府的要求;
(14) 提起、實施或回應法律訴求;
(15) 分析、歸納、拆分、合併和/或更新所有收集到的數據(無論是以集合或針對性的方式)以便改善服務品質、提高服務體驗;
(16) 保障我們的服務或用戶數據的完整、資料和財產的安全,履行法律義務,並遵守用戶協議或您使用我們服務的其他限制;
(17)在我們的網站和應用程式中跟蹤您的處理過程,以驗證您不是一個機器人,並優化我們的服務;和/或
(18)用於我們在收集數據時所具體通知的任何其他目的。
為了上述目的,我們的關聯公司可能會被委託處理(包括但不限於流覽、儲存、使用、披露等)您的資訊,該等關聯公司亦受本隱私政策的約束。本隱私政策中的關聯公司系指香港蹦蹦兔網絡科技有限公司直接或間接控制、或與之處於共同控制的實體, 包括但不限於通過50%以上的投票權或協議安排以及其他任何形式施加的控制。
3. 廣告和您的選擇
為了提供個性化廣告,您確認並同意我們可以收集和處理數據用於:
(1) 發佈、定向和改進我們的廣告;和/或
(2) 改進廣告和其他行銷和促銷活動。
我們或者我們授權的合作商可以發佈廣告、展開行銷或促銷活動。如果您不希望收到此類資訊,您可以要求我們或我們的合作商從聯繫列表中移除您的數據。
關於廣告、行銷或促銷資訊,您可以根據相關途徑的說明(例如電子信件、線上聯系管道或我們提供的其他途徑)選擇拒絕接收此類資訊。例如,您可以通過檢查設置和關閉“允許通知”(iOS/Android)來選擇退出應用程式上的遊戲外推送通知。
4. Cookies和類似技術
為了衡量我們服務的有效性,我們將使用cookies,即用於附加功能或追蹤網站使用情況的小型文字檔。我們可以不時地使用cookies和/或授權第三方的追蹤工具:(a) 記錄您的IP位址,以確定用戶流覽我們網站的路徑,並識別我們網站的重複用戶;(b) 收集將您鏈接或推薦到我們服務的網站或來源;和/或(c) 收集有關您用於登入我們服務的設備和軟體的技術數據、您設備操作系統的數據以及其他類似的技術數據。如果您不希望接受cookies,或希望在設置cookies時得到通知,在您流覽器允許的條件下,您可以通過設置您的流覽器加以實現。
我們使用cookies、Web beacon和類似的技術,使您在我們的服務中獲得個性化的體驗,並用於其他各種目的,包括:
(1) “記住您”功能:cookies、Web beacon和類似技術有助於我們將您識別為我們的註冊用戶,並保留您以前提供的偏好或數據;
(2) 分析您如何使用我們的服務:cookies、Web beacon和類似技術有助於我們瞭解使用者(包括用戶)在我們服務中的活動,或最受歡迎的頁面及版塊;
(3) 投放廣告:cookies、Web beacon和類似技術有助於我們根據您提供的數據,向您提供我們認為與您相關或您感興趣的廣告;和/或
(4) 本隱私政策第二條規定的其他有關功能或目的。
我們或我們授權的合作商可以使用cookies和類似技術來提供個性化服務、防範詐欺和實現上述其他目的。請注意,您可以在您的流覽器設置中禁用cookies,但可能導致我們的某些服務無法正常運作。
5. 誰可以獲悉您的個人數據
除蹦蹦兔和/或其關聯公司外,其他各方也可能在以下情況下獲悉您的個人數據。您在提供您的個人數據時,您承認您已預見此類情況的發生。
(1) 我們服務的其他遊戲用戶
例如,其他用戶可以在團體挑戰中流覽您在團體挑戰過程中的遊戲活動。其他用戶也可以看到您顯示的數據,並閱讀您在我們的服務上或通過我們的服務發佈的資訊。我們的服務還包括留言板、社群、論壇或其他聊天區域,用戶可以在這些區域中與其他用戶交流或溝通,您認可並同意,您在任何交流區發佈的任何數據都是公開可查看的。我們強烈建議所有用戶在任何時候都應避免通過我們的服務發佈個人敏感數據。
(2) 有權機關或相關第三方
我們可能會根據適用法律法規的要求,向有權機關或相關第三方提供您的某些個人數據。此外,當我們合理地認為需要保護我們、我們的用戶或特定公眾時,我們可以在嚴格限制的範圍內披露您的某些個人數據。
除上述外,當我們確信披露您的個人數據對於識別、聯繫或對您採取法律行動是必要的,我們保留在以下情況下披露這些數據的權利:(a) 您違反了您和我們之間的任何協定,包括用戶協議、本隱私政策,或做出其他損害我們合法權益的行為;(b) 您侵犯了第三方的合法權益(包括但不限於知識產權);和/或 (c) 我們認為有必要防範欺詐或有必要預防其他非法活動。
(3) 第三方合作商
我們可能在服務過程中通過與如下類型的第三方合作來幫助我們向您提供服務和功能。我們不出售您的個人數據,只是為了實現他們與我們合作的目的,會在以下必要情況下與第三方分享您的個人數據,並會採取措施防範第三方非法處理(包括但不限於流覽、儲存、使用或披露)您的個人數據。
i. 為我們的服務提供登入或內容分享服務的社群網路門戶;
ii. 提供運輸服務(例如向用戶配送實物獎品)的物流服務提供者;
iii. 提供簡訊服務的資訊通訊服務提供者;
iv. 在開展協助我們提供服務、方便用戶支付、保存用戶交易記錄等活動時,提供支付服務的經營者;
v. 在向您展示我們認為您可能感興趣的廣告的活動開展、追蹤記錄和分析其效果等活動時,提供行銷和廣告活動的廣告服務合作商;和
vi. 為我們服務您提供便利的其他第三方合作商(如有)。
此外,這些第三方合作商可能會使用cookies、Web beacon和/或其他追蹤技術來收集或接收您的個人數據。例如,購買或訂閱產品或服務的用戶會被要求向第三方支付服務提供者提供額外的數據,如有效的信用卡號碼和到期日。此類第三方支付服務提供者可能還會收集、處理和儲存您的數據,以便處理付款並解決後續的付款糾紛和諮詢。我們也可能接收、處理和儲存您和/或該第三方支付服務提供者提供的數據,以便確認付款、記錄購買歷史和在解決後續付款糾紛和問詢時保護我們的合法利益。儘管有上述規定,如果您在使用我們的服務時進行任何支付,您的任何支付細節都由相關的支付服務提供者進行處理。我們不會接收或處理您的任何實際付款細節,如卡號或安全碼。我們只保留有關交易日期、幣種、費用和購買產品的數據。
當特定的第三方參與收集數據和資訊時,請直接參考其官方網站上的隱私政策,並瞭解其數據處理實踐。
我們也可以在您的許可下披露您的資訊。
6. 數據保存
我們只在您的帳號處於活動狀態時保存您的數據,或者只在為您提供遊戲服務所必需時保存您的數據。但依照您的請求或者適用的法律法規另有規定時,我們將刪除您的個人數據。
我們服務的伺服器位於中國大陸。
您認可並同意,您的數據將在我們的伺服器上進行處理,這些伺服器可能並不位於您居住的國家或地區。我們的客服、工程師和/或我們在世界各地的關聯公司都可以訪問您的個人數據。無論我們的伺服器位於何處,我們將盡最大努力採取適當的安全措施,遵守本隱私政策和任何適用的法律法規以保證您的權利。
當您要求移除或刪除您的個人數據時,為了遵守法律義務,解決爭議,或執行您和我們之間的協議之目的,我們將在適用法律法規允許的必要範圍內保存您的數據。請注意,移除或刪除您的任何數據可能會導致我們營運的一些服務被迫終止。
我們只會在滿足收集和處理數據的目的所必需的時間或適用法律法規規定更長的儲存和保存期間前提下儲存您的數據。在此期限屆滿後,您的個人數據將按照適用的法律法規之規定被刪除、凍結或匿名化。
7. 您的權利和選擇
根據適用的法律法規,作為我們服務的用戶,您享有以下數據保護和撤回同意的權利。您也享有向當地主管機關投訴的權利。
為了行使您以下所列的權利、或適用法律法規中任何其他的法定數據主體權利,您可以使用後文“聯絡與申訴”中的具體方式與我們聯繫。
為了保護您的帳號和個人數據的安全,我們可能會在回復您的請求之前,要求您提供某些附加資料。在某些情況下或在適用的法律法規允許的情況下,我們可以拒絕滿足您的請求或就實現您的請求收取合理費用,比如您的要求是明顯重複或過度的。
(1) 對收集或披露的個人數據的知情權
您有權流覽我們保存的關於您的個人數據,即 (i) 您的個人數據是否被收集或披露的資訊,(ii) 已收集或披露的您個人數據的類別,(iii) 所收集的您個人數據的來源,(iv) 收集或披露您個人數據的業務或商業目的(如果有),如果您通過後文“聯絡與申訴”中的聯絡方式向我們提出可驗證的請求,您有權請求我們提供正在處理的您個人數據的副本。若可能,您還可以通過服務中提供的隱私設置(例如,個人數據頁面或隱私設置面板)行使訪問您部分個人數據的權利。
(2) 更正權
在處理您的個人數據時,我們盡力採取適當的措施確保您個人數據的準確性和實效性,以實現收集數據的目的。如果您的個人數據不准確或不完整,您有權根據適用的法律法規,要求更正您的個人數據,並且您也可以在服務的隱私設置中修改這些數據(若可行)。
(3) 要求刪除個人數據的權利
如果本隱私政策第二條所述的基礎不再存在,或者有其他法律依據,您有權通過“聯絡與申訴”中的聯繫方式提出可驗證的詳細資料後,要求刪除您的個人數據。
您認可並同意,刪除您的帳號後,您將無法登入遊戲相關服務,包括與該帳號相關聯的帳號資訊、訂閱和遊戲的相關資訊,您也會喪失通過該帳號訪問其他服務的權利。
(4) 取消廣告推送的權利
您可以通過點擊我們發送給您的廣告資訊中點擊“取消訂閱”選項行使這一權利。
(5) 投訴權
您有權就我們對您個人數據的收集和使用向有關數據保護主管機關投訴。欲瞭解更多資訊,請聯繫您當地的數據保護主管機關。
(6) 撤回同意權
如果我們在您的同意下收集和處理您的個人數據,那麼您可以根據所適用的法律在任何時候撤回您的同意。撤回您的同意不會影響我們在您撤回之前進行的任何數據處理的合法性,也不會影響我們根據同意以外的合法性基礎對您的個人數據進行的處理。在許多情況下,我們需要使用您的個人數據,以便我們向您提供您需要的服務。如果您不向我們提供服務所需的個人數據,或者如果您撤回您對我們為這些目的使用或披露您的個人數據的同意,我們可能無法繼續為您服務或向您提供您所要求的服務。
8. 保護您的數據
關於您對我們服務的使用,我們會盡力採取組織管理、技術保護以及其他保護措施,防止他人未經授權流覽或不當使用您的個人數據。
需要注意,通過網路傳輸資訊並非絕對安全。在我們努力保障您個人數據安全的同時,我們也提醒您注意網際網路上的駭客攻擊、網路攻擊和其他風險。
因此,我們強烈建議您在使用我們的服務時,採取一切可能的防範措施來保護您的個人數據,包括但不限於不時更改您的密碼,在創建密碼時使用字母和數字的組合,以及使用安全流覽器和/或採取其他可能的安全措施。
請注意,在我們的網站上有鏈接的廣告商或網站可能會收集您的個人數據。本隱私政策不適用於這些第三方服務,也不約束其他廣告商或網站的活動。我們強烈建議您在提供任何個人數據之前,仔細閱讀此類第三方網站的隱私政策。
9. 年齡限制與兒童保護
您在此聲明您不是13歲以下的兒童。根據法律規定,未滿13周歲(或當地法律要求的其他年齡門檻)的兒童不得創建蹦蹦兔服務的帳號。如果您的年齡在13周歲以上,但在您的國家或地區被認定為未成年人(例如,部分司法轄區為18周歲以下),您必須讓您的父母或法定監護人與您一起閱讀本隱私政策,並且您聲明您在創建帳號前已獲得您的父母或監護人的同意。
如果您是您所在國家或地區中未成年人的父母或法定監護人,在允許您的孩子創建帳號或使用服務之前,請確保您已閱讀本隱私政策。您同意遵守本隱私政策,並對您的孩子使用蹦蹦兔服務的活動負責。您同意監督您的孩子使用蹦蹦兔服務,並確保您的孩子僅查看適宜其年齡的內容。
儘管有上述規定,在收集和處理個人數據方面,我們仍有保護未成年人的特殊義務。我們強烈建議父母和監護人指示他們的孩子在使用我們的服務時,未經父母或監護人事先許可,絕不透露或提供他們的個人數據。如果我們得知我們收集了13歲以下未成年人的個人數據,我們將儘快刪除這些數據。另外,如果您認為我們可能有任何源於或關於未成年人的數據,請使用下方“聯絡與申訴”中的聯絡方式與聯繫我們。
10. 聯絡與申訴
如果您對我們、本隱私政策或我們如何處理您的個人數據有任何要求、擔憂和疑問,或者您想提出任何申訴或想行使您的數據主體權利,請儘快向我們的客服帳號(service@pogohopper.com)發送電子郵件。
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